The CygNet Service Assurance Platform provides comprehensive Fault Management and Performance Management capability, playing a key role in ensuring efficient operations. The Fault Management system proactively detects potential outages, allowing CSPs to take preventive measures and minimize service impact. One key component in this is the topology-aware root cause analysis module, which in tandem with Service Impact Analysis, rapidly identifies services that could be affected. The Performance Management System, along with the Service Quality Management System provide an efficient framework for effective service quality management and improved customer experience. While key network metrics are monitored to ensure high levels of performance, metrics are correlated with service and customer related information, allowing CSPs to focus on customer experience and deliver quality service to the end user.